What is the service?
We are a team of nurses and administrators who assess people's eligibility to access NHS Continuing Healthcare and Funded Nursing Care. You can find out more about NHS Continuing Healthcare by clicking here.
What does this service do?
We work closely with our service users and their families, hospital trusts, social care and community services to ensure our service users’ needs are met appropriately and that patients are at the centre of all assessments.
Our service covers all areas of care including physical and sensory impairment, learning disabilities, and mental health.
Who is this service for?
The service is for patients who are over 18 years, who have complex health needs, and are registered with a South Gloucestershire GP practice.
How can I access this service?
Access to our service is by referral. Referrals need to be completed by Health and Social Care professionals who have completed Continuing Healthcare (CHC) recognised training. This initial referral should then be sent to our team. If the service user meets the criteria for CHC assessment we will then carry out a further comprehensive assessment to determine their eligibility for NHS funding.
Referral documents (checklists or Fast Track) can be sent to us by fax or telephone. You can also write to our team for advice on referral documents.
Where appropriate we may prioritise our service based on clinical need. There may therefore, on occasions, be a wait for the service however we will let you know when we will be able to respond to your request. If we think we are unable to assist with your enquiry we will try to advise you on who may be better suited to help you.
How to contact us
You can contact us from Monday - Friday between 9am and 5pm (excluding bank holidays). Someone is usually available to take telephone calls on week days during our office hours. If we can't take your call you can leave a message on our answer phone service, which we will listen and respond to as soon as possible.
We also have an out of hours service available from 5pm to 8pm on Monday to Friday, and 9am to 5pm on Saturdays and Sundays. To access the out of hours service simply call the number below and you will hear an answer phone message, giving you an out of hours contact telephone number.
Continuing Healthcare, Patchway Clinic, Thirlmere Rd, Patchway, South Gloucestershire BS34 5PD.
0117 330 0201
0117 330 0212
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