Our high quality health care

Our dedicated and compassionate staff are committed to providing the highest quality health care. This shows in the positive feedback we receive from patients, so how are we doing?

  • Services delivered in patients’ homes or in community settings: 91% would recommend our services to friends or family, should they need similar care or treatment
  • Services delivered in urgent  care settings: 85% of patients surveyed would recommend our services to friends or family, should they need similar care or treatment.

Our mission is to deliver person-centred care – holistic care which takes into account the whole person and places the patient at the heart of decision making about their own health.

 Our CQC rating

Following an inspection of our community health services in November 2016, the Care Quality Commission (CQC) awarded us an overall rating of Good for all the community services we provide on 16 February 2017.

CQC overall ratingDetailed rating

 Our 2017-18 Quality Account

We report on the quality of our care and our priorities for improvement through our Quality Account 2017-18. The account provides a wide ranging view of all the services we provide, with a special focus on:

  • Patient Safety
  • Clinical Effectiveness
  • Patient Experience

 Our commitment to safety

Sign up to safety

Our organisation has signed up to an NHS-led inititiave called Sign up to Safety. This means that we will always listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patients’ safety.

Sign up to Safety involves five pledges:

  1. Put safety first – commit to reduce avoidable harm in the NHS by half.
  2. Continually learn – act on the feedback we receive from patients, measure and monitor how safe our services are.
  3. Honesty – support staff to be candid with patients and their families if something goes wrong.
  4. Collaborate – take a lead role in supporting local learning, so that improvements are made across all of the local services that patients use.
  5. Support – help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.

 Other commitments to patient safety and quality

Speak out safely

We have signed up to the Nursing Times campaign Speak out Safely, which demonstrates our commitment to developing a culture which is transparent and honest, and where staff are encouraged to raise the alarm if they spot poor practice.

Antibiotic guardian

We are committed to using antibiotics in a responsible way and have become Antibiotic Guardians.