Bristol Community Health receives a CQC rating of ‘Good’

16 Feb 2017 Amyholgate

Detailed rating

Bristol Community Health receives a CQC rating of ‘Good’, with good caring provided across the board

Following an inspection of our community health services in November 2016, the Care Quality Commission (CQC) has published its findings today. We are delighted to announce that we have been awarded an overall rating of Good for all the community services we provide. You can read the full report here.

The inspection looked at adults’, children’s, urgent care and learning disabilities services, and was informed by assessment against key questions about whether services were safe, effective, caring, responsive and well led. As well as awarding us an overall ‘Good’ rating for Bristol Community Health, the CQC gave individual ratings for each service. Adults’ services, urgent care and learning disabilities services were rated Good or Outstanding across all of the key questions, and none of our services was deemed to be Inadequate.

Our children’s service was rated as Good in ‘Caring’ but Requires Improvement against the other key questions. This service is part of the Community Children’s Health Partnership (CCHP). We became a new member of this partnership on an interim basis in April 2016, alongside Sirona care & health, Avon and Wiltshire Mental Health Partnership NHS Trust and University Hospitals Bristol NHS Foundation Trust, when about 450 staff members transferred over to our organisation.

Julia Clarke, Bristol Community Health Chief Executive, said: “I’m really proud that the tireless dedication of our staff in adults’ and children’s services to provide quality care for patients and families has been recognised by this overall CQC rating of ‘Good’. We provide good ‘caring’ across all of our services. This reflects a fundamentally sound organisation with an excellent culture of professionalism, caring, compassion and teamwork of which our Board is very proud. We’ve also shown some areas of outstanding practice, including putting patients and families at the heart of decision-making and multi-disciplinary working between our teams and other local organisations.

“We know that we need to do more to support staff in our children’s services, which we’ve been running with our partners on an interim basis since April 2016. The start of the long-term contract this April puts us in a strong position to put in place immediate improvements. We’re currently working with our teams, commissioners and local partners to address the issues raised by the CQC and to continue to develop a quality service that supports the health and wellbeing of local children, young people and their families.”

We are currently working on action plans to address some of the areas requiring improvement. We will be sharing updates about progress over the coming months on this website.

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