Collecting your feedback in an innovative new way

February 13, 2015 Written by Matthew Areskog

Over the past few months we have been busy collecting your feedback in an innovative and exciting new way.

At the end of last year, we rolled out a new patient feedback solution, Meridian, across our services in order for us to collect feedback in real-time, and we have big plans for using this feedback in the next 12 months.

As a patient, you may have completed online or paper surveys straight after your appointment with one of our services. This feedback is available almost immediately to our Patient and Public Empowerment (PPE) Team, and our clinical services managers, so we can always be aware of what we are doing well, and what we could improve on.

“This solution is a great way for us capture your feedback on our services, and we can see how we are doing at any time,” comments Matthew Areskog, PPE Lead. “We launched our PPE strategy last year, and it outlines how we will be using this feedback to improve our services. We are committed to listening to your experience of our service, to ensure we are consistently delivering person centred patient care.”

So, how are we doing?

99% of patients would recommend our community nurses to a family member or friend.

95% of our physiotherapy patients felt they had as much say as they wanted in their care.

100% of our patients felt listened to by our
Dermatology Service.

100% of our patients would rate their care from our Wound Care Service as ‘excellent’.

Want to feedback?

You can feedback about any of our services at any time by visiting the our services pages and selecting the service you wish to feedback about.

If you are interested in getting more involved with what we do, click here.