Between 21-25 July 2014, the Government celebrated the achievements of the first 100 public service mutual, and we are proud to be one of them! Julia Clarke, our Chief Executive, was invited by the Rt Hon Francis Maude MP to a reception at No. 10 Downing Street to mark this milestone.
The Cabinet Office describes public service mutuals as ‘organisations which have left the public sector but continue to deliver public services. Employees, who know their service best, play a significant role in their operation. Employee control improves productivity, staff morale and innovation which leads to better services for users, greater value for money for taxpayers and drives local growth.’
Julia explains, “Becoming a mutual organisation gave us the opportunity to revitalise our staff engagement, and focus even more closely on our mission of delivering “person centred patient care.” We work hard to involve our staff in as many aspects of the organisation’s plans as possible, and we also use our employees’ knowledge and relationships with patients to shape our wider community support plans, such as working with and supporting our colleagues in the voluntary sector. We are proud to be recognised as a positive force for change and improvement.”
“We are proud to be recognised as a positive force for change and improvement.”
As an independent mutual organisation, we have been able to invest in innovative projects aimed at improving the quality of its services to the citizens of Bristol. One of the major programmes currently being implemented is mobile working. This application on tablet devices enables over 600 front line clinical staff equipped with a tablet device to access patient records whilst ‘on the move’ visiting patients in their homes. As well as supporting staff to deliver high quality safe care in an effective manner, this technology will automatically link the information gathered by community healthcare staff directly with respective GP practice systems, something that is not possible at the moment.
Pictured is our Community Nursing Team at Hampton House, proudly displaying the #100mutuals hashtag on their mobile devices.