Our organisation is the one of the first NHS providers in the UK to pilot the use of mobile working on tablet devices across such a large health workforce. 211 of our community nurses and phlebotomists now use the TotalMobile app on tablets to review and upate patient information as they travel. The project has freed up staff time – up to an hour, per clinician, per day – enabling us to become more efficient, with the overall aim of improving patient care.
As a result of this work, our team was recently shortlisted for a Health Service Journal Value Award for ‘Value and Improvement in Patient Information’, and we are in the running for another award from Health Service Journal in the category of ‘Improving Care with Technology’ later this autumn.
Bristol Community Health has 35 community based services, over 1,100 staff and in the last year, we saw over 100,000 patients. More of our services will adopt the technology as we move into winter, including our Chronic Obstructive Pulmonary Disease, heart failure support and palliative care services.
Julia Clarke, Chief Executive of Bristol Community Health said: “We are delighted to be shortlisted for two HSJ awards. Mobile working is beginning to show great benefits within our teams, freeing staff up from duplicated data entry to concentrate on the important things – more quality time with patients.
“Innovation is important in healthcare, and we are very happy to embrace change wherever it enables us to deliver even better patient care in the future.”
“Our vision is to roll out mobile working across all relevant services. The project has given staff greater satisfaction in their role and we believe it will result in better outcomes for patients over the longer term. Innovation is important in healthcare, and we are very happy to embrace change wherever it enables us to deliver even better patient care in the future.”
Paula Isom, a District Nurse Team Leader based at Whitchurch Health Centre said “We don’t know how we managed previously without mobile working. We didn’t totally appreciate the effectiveness of it until the solution was taken off line one day for maintenance. It’s excellent for sharing vital information with colleagues and saves time by avoiding duplicate record keeping.”
“We are delighted for Bristol Community Health in being shortlisted for this award, it is extremely well deserved and will highlight to other health care providers how mobile working can enhance patient care” said Colin Reid, Chief Executive, TotalMobile.
Mobile working has resulted in an increase in staff morale. The % of staff that were satisfied with the amount of hours they had worked grew from 49% to 83%.
The HSJ Awards 2014 were created to recognise projects and initiatives that deliver healthcare excellence and innovation. The awards will take place on 19th November at the Grosvenor House Hotel in London. For further details go to https://www.hsjawards.co.uk/
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Stats from initial pilot with 55 clinical staff undertaken between June 2013 to April 2014.
Mobile working resulted in:
- A 60% reduction in staff time spent updating patient records.
- An increase in staff morale. The % of staff that were satisfied with the amount of hours they had worked grew from 49% to 83%, and the % of staff that were confident about doing their job to a standard they were happy with grew from 52% to 87%.
- An improvement in the quality of patient records: the % of patients with outcome, progress notes and activities stored on their record increased from 78% to 98%, and the % of patients with a care plan completed and stored on their record rose from 40% to 85%.