Whilst it is important for us to gather as much as your feedback as possible, we understand that it is even more important that we act on it. Your comments from our surveys, focus groups, and from Healthwatch Bristol are integral when we are looking at making service improvements, whether these are looking into our appointment times, or simply installing a sign for reception. We want to ensure that we are using your feedback to improve your health services.

We have published a 2016 Patient and Public Empowerment Review.

Changes we have made to our services, thanks to your feedback

All your feedback is looked into by services themselves as well as management teams in order to ensure everything is considered. If you are interested in seeing what your feedback has already achieved, take a look at our latest case studies on the following services:

Urgent Care Centre have improved and increased press release coverage of their service and what services they provide.

HMP Ashfield have increased their patients’ understanding of decision making in their health, accessing services and collecting medicines.

Physiotherapy have improved the way they communicate with patients.

Podiatry have ensured patients feel more involved in decision about their healthcare, as well as increased their understanding of their condition do they can manage their condition.

Patients fed back that the forms for our Continuing Healthcare Service were too lengthy and difficult to complete with the information provided to them. Since this feedback the team have created patient information to support patients with the processes within continuing healthcare.

Want to understand more about our forward planning in patient and public empowerment? Take a look through our Patient and Public Empowerment Strategy or our executive summary. This is also available in an easy read version.