We take your feedback seriously
91% of our patients seen in their homes or in community settings and 85% of those seen in urgent care settings said that they would recommend us to family and friends
One of the easiest and quickest ways you can get involved with us is by telling us how we are doing by giving us your feedback. We want to hear all about the good, and the bad, all of which help us make effective improvements to the healthcare we offer.
At the end of 2014, we implemented a new patient feedback system which allows you to anonymously feedback about the service you saw at a time, and in a way, convenient to you. This innovative way of collecting your comments allows us to see a live stream of feedback at any one time on any service. You can find out more about it here.
If you wish to feed back about one of our services, please visit the our services pages and click on the feedback icon. If you require a survey in a different format, call us on 0117 900 2146, or email [email protected]
How we are doing right now
96% of those seen by the Macmillan service had as much say as they wanted to in decisions about their care and treatment.
96% of Rapid Response patients felt listened to.
100% of COPD Pulm Rehab patients felt they were treated with respect by our clinicians. Watch a video about one of our patients, James, and the feedback he has on our pulmonary rehabilitation course, which helped him manage his Chronic Obstructive Pulmonary Disorder (COPD).
What to do when things go wrong
We strive to consistently provide a high quality service. However, sometimes things do not always go to plan and you may wish to make a complaint. If you do wish to make a complaint, please click here for information on how to do so.
We are always making improvements to our services based on your comments. To see the changes we have already made, click here.
Healthwatch
Healthwatch is here to listen to your experiences of local health and social care services. They work with you to improve the care you receive. They are an independent consumer champion, which means that they will always listen and respond to your views and act in the public interest.
One of the simplest ways to contact Healthwatch is online, where you can leave feedback using any device – including smart phones. Visit our website, find us on Twitter, or text us.
Web: http://www.healthwatchbristol.co.uk/your-stories
Twitter: @HWBristol
Text: 07860 021 603
If you are nervous about sharing the issues that are affecting you, you can choose to leave feedback anonymously.
Want to understand more about our forward planning in patient and public empowerment? Take a look through our Patient and Public Empowerment Strategy or our executive summary. This is also available in an easy read version.
We have also published a Patient and Public Empowerment 2015 Review and our 2016 review too. You can read an executive summary of this review by clicking here.