Our annual patient satisfaction survey was completed by a total of 2,245 patients across 35 different healthcare services including community nursing, diabetic eye screening, learning difficulties, podiatry, and physiotherapy. The age of respondents ranged from 'under 15' to 'over 75' and 14% of respondents did not speak English as their first language.
The voluntary survey included questions that asked what patients thought of the service they received and how involved in their care they felt.
Overall, responses were very positive, with a large majority of people saying they were happy with the care they received and way they were treated. 92% of respondents said that they were either 'extremely likely' or 'likely' to recommend the service they received to friends or family.
Out of the responses from our community nursing service patients, 100% said they knew how to contact the service if they needed to; this top result is very pleasing given the importance of patient awareness of who and how to contact in the event of any queries or questions.
Demographic data gained from our survey shows that we are reaching a good mix of both male and female and disabled and non-disabled people, as well as ethnic minorities.
Our Chief Executive, Julia Clarke, said: "The encouraging results from our annual patient satisfaction survey instil even greater confidence in the services we provide.
"In response to the information we have gained, we will look at ways of developing our services in tune with patient feedback; each service involved in the survey will look at individual patient responses and consider them with respect to any improvements that could be made.
"I am really grateful to all those patients who completed our annual satisfaction survey. Patients are and always will be at the heart of our organisation and their feedback in invaluable to us in monitoring and evolving our services."
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